IT Governance Maturity Models for Public Sector Organizations

doi:N/A

Journal of New Business Ideas and Trends

2026, Volume 4, Issue 2

Research Article

IT Governance Maturity Models for Public Sector Organizations

Dr. Ananya Bose

Prof. David Müller

Dr. Fatima Al- Hassan

Department of E-Governance and Public Policy, National Institute of Public Administration, New Delhi, India

Chair of Information Management, University of Münster, Germany

³School of Public Sector Innovation, King Faisal University, Saudi Arabia

Abstract

Public sector organizations are increasingly dependent on information technology (IT) to deliver efficient, transparent, and citizen-centric services. Yet many governmental entities struggle to align IT with organizational strategy, manage risks, and ensure value for money. IT governance maturity models provide structured approaches to assess and improve the capability of public sector institutions in managing IT resources. This article examines the concept of IT governance maturity, reviews established frameworks such as COBIT-based maturity models and ISO/IEC 38500–driven governance structures, and contextualizes them for public sector realities. A Public Sector IT Governance Maturity Framework (PS-ITGMF) is proposed, integrating strategic alignment, value delivery, risk management, resource management, and performance measurement dimensions. The article concludes with practical implications, challenges, and directions for future research on IT governance in government agencies.

Keywords

Integrating strategic alignment

Value delivery

Risk management

Resource management

And performance measurement dimensions

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